Shipping policy

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after a successful payment. Order processing includes: inventory check, order verification, product quality check, and packaging. After processing, we will arrange the shipment.

Please note: During major sales events (e.g., Black Friday, Christmas), order processing time may be extended by an additional 3-5 business days. We will announce this prior to the event.

2. Shipping Destinations & Transit Time

We offer shipping services to customers worldwide. The specific destinations and estimated transit times are as follows:

Destination	Shipping Method	Estimated Transit Time (Processing + Shipping)	Tracking Service
mainland China	Standard Express	5-10 business days	Yes
USA/Canada	Standard International	10-20 business days	Yes
European Union	Standard International	12-25 business days	Yes
[Other Region]	[Shipping Method]	[Estimated Time]	[Yes/No]

Please note: The above transit times are estimates and do not include order processing time or customs clearance. Delays may occur due to holidays, weather conditions, or customs inspections.

3. Shipping Costs

Shipping costs are automatically calculated and displayed at checkout based on your chosen shipping method, package weight, and destination.

We offer the following benefits:

Free shipping on orders over [amount].

4. Duties & Taxes

For international orders:

Our Responsibility (if applicable) The product price includes all taxes and fees. You will not be required to pay any additional charges upon delivery.

5. Order Tracking

Once your order has shipped, an automatic shipping confirmation email with a tracking number and a tracking link will be sent to your registered email address.

Tracking information usually becomes available within 24-48 hours after shipment. You can use this number to check the latest status of your package on our website or the carrier's website.

6. Lost or Damaged Packages

We take the safe delivery of every package very seriously.

Lost Packages: If your package is lost in transit, please contact us immediately. We will assist you in filing a claim with the carrier and, depending on the outcome, arrange a reshipment or refund for you.
Damaged Items: If the items you received were damaged during shipping, please contact us within 7 days of delivery with your order number and clear photos of the damaged area. Upon verification, we will arrange an exchange or a refund for you.

7. Returns & Exchanges

Our return and exchange policy follows these guidelines:

Return requests must be made within [ 7 days of delivery.
Items must be unused, with tags attached, and in the original packaging.
Return shipping costs are the customer's responsibility. The original shipping fee is non-refundable.
The refund will be issued to your original method of payment within 7 business days after we receive and inspect the returned item.